Privacy Policy

Effective Date: October 13, 2026

HearthSupplyCo respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we collect, how we use it, and the choices available to you when you visit our website or make a purchase.

Information We Collect

Depending on how you interact with our store, we may collect the following information:

• Contact details, such as your name, email address, telephone number, and billing or shipping address.

• Order information, including purchased products, payment status, delivery details, and transaction records.

• Account information you provide when creating or managing an account.

• Customer service communications and information you submit when requesting assistance.

• Technical information, such as your IP address, browser type, device information, and website interactions, where collected through cookies or similar technologies.

Payment information is processed through the payment services available at checkout. We do not intentionally store complete payment card details on our own systems when payment processing is handled by third-party providers.

How We Use Your Information

We may use personal information to:

• Process, fulfill, and deliver orders.

• Accept payments and help prevent fraudulent transactions.

• Communicate order confirmations, shipping updates, and customer service responses.

• Handle returns, refunds, warranty inquiries, and product-related questions.

• Operate, maintain, and improve our website and shopping experience.

• Comply with legal obligations and protect our legitimate business interests.

• Send marketing communications where permitted by law and, when required, with your consent.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website traffic, and improve the customer experience. You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

When We Share Information

We may disclose relevant information to service providers that help us operate our business, including Shopify, payment processors, shipping carriers, customer support providers, analytics services, and fraud-prevention providers.

We may also disclose information when required by law, to respond to valid legal requests, or to protect the rights, safety, and security of our customers and business.

We do not sell personal information for money. Where applicable privacy laws define targeted advertising or certain data disclosures as a “sale” or “sharing,” you may have additional rights to opt out.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, and comply with legal requirements. We use reasonable administrative and technical safeguards, but no method of transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to opt out of certain data uses. We may need to verify your identity before processing a request and may retain information where legally permitted or required.

To make a privacy request, contact us using the details below.

Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children in a manner prohibited by applicable law.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

Store: HearthSupplyCo
Email: sales@hearthsupplyco.com
Phone: +1 (315) 528-6457
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
Address: 500 Ygnacio Valley Rd, Walnut Creek, CA 94596, United States