Shipping Policy

Effective Date: October 13, 2026

HearthSupplyCo aims to provide a straightforward and reliable delivery experience for sofas and home furniture. This policy explains our order processing and shipping procedures.

Order Processing

Orders are generally processed within 1–2 business days after payment confirmation. Business days exclude weekends and applicable public holidays.

Processing times are estimates and may be extended during busy periods, promotional events, holidays, address verification, or other circumstances requiring additional review.

Shipping and Delivery

For eligible orders shipped within the United States, standard shipping is offered at no additional charge.

After processing, standard delivery is estimated to take approximately 2–3 business days. Delivery timelines are estimates rather than guarantees and may vary depending on the destination, carrier service, item availability, and the size or handling requirements of the furniture.

Large sofas or bulky items may require specialized delivery arrangements. Where applicable, additional delivery details will be provided during checkout or through customer service.

Order Tracking

When tracking information is available, it will be sent to the email address provided at checkout. Tracking updates may take some time to appear after the carrier receives the shipment.

Shipping Address

Please review your shipping address carefully before placing an order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Customers may be responsible for additional costs arising from incorrect or incomplete addresses, refused deliveries, or repeated delivery attempts, where permitted by law and disclosed in advance.

Delivery Delays

HearthSupplyCo is not responsible for delays caused by severe weather, carrier disruptions, transportation interruptions, incorrect address information, or other circumstances beyond our reasonable control. We will provide assistance where possible.

Damaged or Missing Deliveries

Please inspect your shipment after arrival. If an item is damaged, incomplete, or missing, contact us promptly with your order number and relevant photographs or delivery information so we can investigate and advise you on the next steps.

Contact Us

For shipping questions or delivery assistance, contact:

Store: HearthSupplyCo
Email: sales@hearthsupplyco.com
Phone: +1 (315) 528-6457
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
Address: 500 Ygnacio Valley Rd, Walnut Creek, CA 94596, United States