Refund and Return Policy

Effective Date: October 13, 2026

At HearthSupplyCo, we want you to feel confident when shopping for sofas and furniture for your home. If your purchase does not meet your expectations, please review the return and refund terms below.

Return Eligibility

You may request a return within 14 days of receiving your order. To qualify, the item must be unused, in its original condition, and include all original parts, accessories, and packaging where reasonably available.

Before returning a sofa or other large furniture item, please contact our customer service team to obtain return instructions. Due to the size and weight of furniture, return arrangements may require special handling.

Items that have been assembled, installed, modified, damaged through improper use, or used beyond reasonable inspection may not qualify for a return unless required by applicable law.

How to Request a Return

To begin a return, contact us within 14 days of delivery and provide your order number, the name of the item, and the reason for the return. If the item is damaged or defective, please include clear photographs of the affected areas and packaging.

Please wait for return instructions before shipping any item back. Unauthorized returns may experience processing delays.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your sofa arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible with your order details and photographs. We will review the issue and explain the available resolution, which may include replacement parts, a replacement, or a refund, depending on the circumstances.

Your statutory rights are not affected by this policy.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to cancel it before processing or shipment. Once an order has shipped or entered fulfillment, cancellation may no longer be possible, and the standard return process may apply.

Refund Processing

Approved refunds will be issued to the original payment method after the returned item has been received and inspected, where applicable. Please allow 5–10 business days for the refund to appear after it has been processed. Your bank or payment provider may require additional time.

Original shipping charges, return shipping costs, and other applicable fees will be handled according to the circumstances of the return and applicable law. We will explain any applicable costs before you proceed.

Contact Us

Store: HearthSupplyCo
Email: sales@hearthsupplyco.com
Phone: +1 (315) 528-6457
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
Address: 500 Ygnacio Valley Rd, Walnut Creek, CA 94596, United States